Contact

CONTACT US

We're Here to Help

At SlimCarryCo, delivering exceptional customer service is just as important as delivering exceptional products.

Whether you have questions about an order, need product recommendations, require assistance with shipping, or would like help with returns and exchanges, our support team is ready to assist.

We are committed to providing professional, responsive, and reliable customer support for every customer.

Customer Support

support@SlimCarryCo.store

Phone

(604) 644-9782

Business Address

SlimCarryCo

70-5531 Cornwall Dr

Richmond, BC

Canada

Customer Service Hours

Monday to Friday

9:00 AM – 6:00 PM

Saturday

10:00 AM – 4:00 PM

Sunday

Closed

Response Time

Our customer support team typically responds within 24 to 48 business hours.

During holidays, promotional periods, or peak shopping seasons, response times may be slightly longer. We appreciate your patience and understanding.

Order Assistance

If you are contacting us regarding an order, please include:

Full Name
Order Number
Email Address Used for Purchase
Description of Your Request

Providing this information helps us assist you more efficiently.

Common Support Topics

Order Status Updates
Shipping and Delivery Questions
Product Information
Returns and Refunds
Exchanges
Payment Issues
Product Recommendations
General Inquiries

Our Commitment

At SlimCarryCo, every customer matters.

We strive to provide clear communication, prompt support, and a positive shopping experience from beginning to end.

Your satisfaction remains our highest priority, and we are always happy to help.

Thank you for choosing SlimCarryCo.

We look forward to assisting you.