Refund policy

Last Updated: June 2026

At SlimCarryCo, we believe that quality products and exceptional customer service go hand in hand. We are committed to ensuring every customer enjoys a seamless shopping experience from the moment an order is placed until it arrives at its destination.

If for any reason you are not completely satisfied with your purchase, we are here to help.

30-Day Return Window

Customers may request a return within thirty (30) calendar days from the date their order is delivered.

To qualify for a return, the item must:

  • Be unused and in original condition
  • Be returned in its original packaging whenever possible
  • Show no signs of excessive wear, damage, alteration, or misuse
  • Include all accessories, inserts, and components originally received

Products returned in a condition that significantly differs from their original state may not qualify for a refund.

Eligible Refund Situations

You may be eligible for a refund if:

  • You received a damaged product
  • You received the wrong item
  • Your item arrived with manufacturing defects
  • Your order was lost during transit
  • Your order never arrived within the expected delivery period
  • You changed your mind within the return eligibility period and the product remains unused

Non-Returnable Situations

Refunds or returns may not be granted under the following circumstances:

  • Damage caused by misuse, neglect, accidents, or improper handling
  • Products altered by the customer
  • Normal wear and tear
  • Items returned after the return period has expired
  • Products returned without sufficient information regarding the order

Return Authorization

Before returning any item, customers must contact our support team for return authorization.

Unauthorized returns may experience delays or may not be accepted.

To initiate a return, please contact:

Email: support@SlimCarryCo.store

Phone: (604) 644-9782

Refund Processing

Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund request.

Approved refunds will be processed to the original payment method used during checkout.

Refund processing times vary depending on your financial institution but typically range between 5 and 10 business days.

Late or Missing Refunds

If you have not received your refund:

  • Verify your bank account
  • Contact your credit card provider
  • Contact your banking institution

Processing times may vary among financial institutions.

Exchanges

We gladly offer replacements for items that arrive damaged, defective, or incorrect.

Customers seeking an exchange should contact customer support with photographs and order information.

Order Cancellation

Orders may be canceled before fulfillment begins.

Once an order has entered processing or shipment stages, cancellation may no longer be possible.

Contact Information

For all return and refund inquiries:

SlimCarryCo

70-5531 Cornwall Dr

Richmond, BC

Canada

Email: support@SlimCarryCo.store

Phone: (604) 644-9782